Not happy with your purchase? Please contact email@example.com. We are more than happy to fix any issues you may have.
Money Back Guarantee:
We know it would be stesssful buying product online, that's why we offer full money back 30 days guarantee on all our orders.
- 24*7 customer support via email
- Free Tracking Number with every order
- 100% SSL Secured Checkout
Please contact us at firstname.lastname@example.org If your need to return a parcel, we’ll send you a return shipping label and an instructions on how and where to send your package. Please note that If items sent back to us without our agreement we may not get the parcel and we can not issue refund.
To be eligible for a full refund, your item should be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, the customer should pay for the shipping fee.
We will refund you as soon as we received your parcel, if we can not issue full refund due to any poor condition of the parcel or items, we will communicate with you via email and solve the problem in a win-win situation.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. Please take a photo of the damaged item(s) and email it to us, along with your order number to email@example.com. Once we receive your email and verify the issue, we will partial refund you or sent a replacement to you right away.
Order Not Received
If your item has not arrived within 30 days (45 days for international) after you placed your order, please contact firstname.lastname@example.org and we will check it for you and help you out.
Shipping times can be longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.